Refund policy

At Jyno Store (jyno.store), customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • All tags, accessories, and included materials must be intact.
  • You must provide proof of purchase or order confirmation.

How to Request a Return

To initiate a return, please contact us at:

📧 support@jyno.store

After reviewing your request, our team will provide return instructions and the return address, if applicable.

Please note: Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery at support@jyno.store with clear photos of the issue. We will review the case and work to provide a suitable resolution.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personal care and hygiene products
  • Customized or personalized items
  • Perishable goods
  • Digital products or downloadable content
  • Gift cards
  • Clearance or sale items (unless damaged or defective)

If you're unsure whether your item is eligible for return, please contact our support team.

Exchanges

If you wish to exchange a product, please contact us at support@jyno.store.

Subject to product availability, we will assist you with the exchange process.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used for the purchase (if applicable).
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed method.

Please note that banks and payment providers may require additional processing time.

Return Shipping

If the return is approved due to:

  • Damaged product
  • Defective item
  • Wrong product delivered

Jyno Store may cover the return shipping cost.

For all other return requests, return shipping charges may be the responsibility of the customer unless otherwise specified.

Cancellation Policy

Orders can be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be possible and will be handled according to our return policy.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

Jyno Store
🌐 Website: https://jyno.store
📧 Email: support@jyno.store